My name is Heather Ergle and I recently was a customer at Rick Hendrick Chrysler Dodge Jeep RAM in Duluth Georgia. I am writing is letter to inform you formal of my complaint with the service or lack thereof. I originally went into the service department because I received a letter about a recall part that needed to be replaced Rick Hendrick Chrysler Dodge Jeep in Duluth is absolutely the worst place to get your car serviced. I went in the last week of Feb. 2017 and it is now May 3, 2017 and I just was able to pick up my vehicle today. I went in for a recall part replacement on my 2015 CHRYSLER 200 and also the transmission was not properly shifting. The first (1) time when I picked up my car i was told that the transmission was running smoothly and they had reset the transmission computer. Excited I left the dealership with my kids in tow. As i was pulling out of a gas station my car would not shift into gear and i was momentarily stuck in the middle of Buford Highway. After a few second it slammed into gear and I went flying. Needless to say I was scared and rightfully upset that not only had the original problem not get fixed but there was another even bigger issue. I dropped off my car again the following day 3/22/2017. The request again was Transmission shifting hard, Transmission not going into gear, ruff idle, and NEW TO THE LIST while the dealership had my car (19 days) they had BROKEN A LEVER ON MY DRIVERS SEAT. I was giving a second service advisor (Oscar Lovera) He drove my car into the garage area and agreed that the issues i had needed to be resolved. Assured me that this time it would be properly fixed. About a week or so later Oscar called and left a voicemail on my phone telling me that YES the transmission needed to be replaced and the mechanic had ordered it. I did not hear from the dealership until May when i went in the shop. ( I did have a person at Corporate (Jennifer) that I had gotten to help me After I filed a complaint with Chrysler Corporation and was told that she could help explicate these issued.) Upon arrival at Rick Hendrick on May 1, 2017 there was not one Advisor in the shop to assist me and when Oscar Lovera came in and was informed that I was there Oscar Proceeded to walk straight passed me and to a gentleman that had just walked in. After waiting for nearly 25 minutes I was told that THE SEAT WAS NOT FIXED. Upon hearing that I called my husband in from the car and Oscar looks up and says “ OH I REMEMBER YOU .. AND THE SERVICE REQUEST IS COMING TO ME NOW. I DO NOT REMEMBER HER THOUGH” TURNS HIS BACK TO ME AND STARTS ASKING MY HUSBAND QUESTIONS AS IF IT WAS HIS CAR. Informs us that the BATTERY WAS DEAD AND NEEDED TO BE REPLACED. My husband at this point told me to go inside and speak with the GM. I asked for the General Manager and he was not available so I was sent to talk to the sales manager. After telling him all the issues that I was having the says that he is going to get someone that can better help me and leaves the room. After about 10 minutes my husband calls me and says that Service still hadn't brought my car up. He had come looking for me and as i open the door of the office the same sale manager i had spoken with turns around from the group of associates he was talking to and casually says “Oh has no one come in there to talk to you yet” At hearing that and being there over an hour I had had enough and my children needed to get to their baseball games. I gave the sales manager my phone number and was assured that someone would call me later that evening to help fix this problem. I recieved no phone calls from the dealership that day or the next two. That evening I called everyone that I could thing of trying to get these issues resolved and get my car back the way it was before they had it for two months. I left several messages for different people and never once did they call back. Jennifer at corporate called me the next day and again stated her apologies and said she had left messages for the service department and was waiting for a call back. On May 4, 2017 I returned to Rick Hendrick to FINALLY pick up my car and again was informed that the battery was dead and they had to jump the car. They explained to me that the battery and other parts for the battery were going to cost OVER $300. Upset again that the car STILL WAS NOT PROPERLY FIXED TO TAKEN CARE OF, but at my breaking point I went to my car and got in with my daughter. BEFORE I COULD EVEN GET THE CAR OUT OF THE PARKING SPACE THE BATTERY DIED LEAVING AGAIN STUCK IN CARS WAY. I went to the sales side and Demanded to speak to the GM. Todd Reed (GM) was very polite and apologetic about the service i had received. He then had the service department replace my battery and brought me my car. (After getting it home we two huge dents in the driver and passenger side on the doors, where it looks like the car was not aligned right on the lift. UPDATE (MAY 5, 2014) Rick Hendricks did not cover my rental vehicle like agreed. And I only found out because my Kids, my husband and I were out of town and were checking into our hotel and my bank card won't work. We were stranded in North Carolina with not enough money to even get a hotel for the night. And when I called Enterprise the next morning to figure out what was going on the informed me that Rick Hendrick Duluth had paid for part of the rental but did not pay a portion 408.10. Which was talking out of my bank account. I never agreed to pay for it but a rental vehicle and these charges are fragility. Because of this I will have overdrafts and again lose more of my money because of the lack of Pride in work and customer service. Total charges for a rental was $502.23 (March 2-21 2017 and , $408.10 (May 4,2017) I tried to get in touch with someone at the dealership but was told there was not one available to speak with me. And that I would have to call back another time. Issues with RICK HENDRICK Horrible customer service Safety issues with Maintenance repairs Sexual Discrimination Damage to my property Dents on both front driver and, passenger doors Was charged OVER $910. 00 FOR RENTAL CAR