BookRenter.com is Horrible. I rented two books and returned them before due date. I put the TWO books in ONE package as the return instructions said so. Then they send me an email that they had received ONE book but not the other one. How can one just have received one book and not the other if they are in the same box?! Why would anyone from FedEx just take one book out of the box? The missing book was UNDER the other book that was received by them. Very ODD. I find it rude that they implied I intentionally kept the other book which I did not. I made SURE I put both books in it. It is clear that someone at the return depot messed up. They told me they discarded the box and could not find it anymore so they might as well overlooked the second book and discarded it along with the box. Calling back and forth with customer service they kept telling that the only solution is to buy-out the book. "Yours to keep!" stated on the website when you buy-out. Whatever. I WISH I'd had bought out the book instead of returning it so I would at least have something in return for my bucks! So beware if you return multiple rentals in one single package. They can pretty much screw you over anytime by telling you they did not receive one of the books and say they are not responsible for it (even if they lost the books themselves)! Bookrenter.com First Time = Last Time, Never Again!!