i PAID MY BILL LAST MONTH AND THEY REFUSE TO HELP ME IF I DONT PAY ANOTHER $20...THEY SAY I SHOULD GET CONNEACTED BUT I STILL WAIT......i HAVE A VERFIED THAT i PAID, BUT NOW THEY WANT MORE $$$$.........ANOTHER COMPANY THAT HAS GOT TOO BIG FOR THEMSELVES..I CAN IMgine if we all refused to pay...they,MAGICJACK) WOULD BE IN THE EMPLOYEMENT LINE.... User's recommendation: GET ANOTHER PHONE SERVICE.