1 Jan, 2018 → by ClaimboUser135651
They cancelled the order because of my card, but money was taken from it
2
I purchased one toy for my nephew from www.rakuten.co.uk. This company cancelled my order and indicated that my card was invalid. When I contacted the customer services, they really didn’t know what to tell me, because they told that they had such situation for the first time. I asked to return money back, because the card was charged, but the rep told me to wait and they would tell me what they have decided.