I am a Real Estate Agent in Washington State my main duty is to protect my clients. Its an oath/vow that the state of Washington REQUIRES me to maintain with my clients even beyond the sale. I referred West Coast Metal buildings to a senior client of mine in January of 2021. I worked this this client for over a year trying to find her perfect piece of property on the beach so she could build her home to stay in after her retirement. I referred a sales rep of West Coast Buildings to her in January and she ordered herself a new 24x25 metal carport from them to be installed in 10-12 weeks. Somewhere between her order date and when they called to set up deliver West Coast Metal Buildings built the WRONG sized carport. They built a 12x20 instead of her ordered 24x25 My client needed the extra width because there are two cars in her household. And the 12 foot wide carport wasn't big enough to fit both. When West Coast Metal Buildings delivery department person (Jackie) called my client to schedule delivery of the WRONG SIZED 12x20 carport my client noted to JACKIE that that was the incorrect size. Jackie explained to my client that was the size that was built for her and if she refused to accept delivery there would be a 25% restocking fee to put the 12x20 back in their warehouse. And that they had "recently increased their pricing structure by 20%" so to deliver the correct 24x25 it would cost my client even more. My client felt forced to accept the 12x20 carport and RELUCTANTLY agreed to continue with the purchase. That's where I came in. I was in the neighborhood of my clients new home and decided to pop by and say hi and see how she was settling into her new retirement digs when I asked why the carport hadn't been installed yet. She explained the above story to me and I was appalled at how my senior client had been forced into purchasing this carport that doesn't suit her needs. Consistent with my duties as a REALTOR to protect my client from this very thing. I called West Coast Metal Buildings and spoke with a lovely call center person named Aria (sp?) and explained the situation to her in an attempt to settle this amicably. Aria stated that the shipping person was out to lunch and that she would have her call ME back shortly. So I left my name and number with them expecting a call at any time. A few minutes later my client received a call from Jackie at West Coast Metal Buildings. I asked her to put it on speaker phone because Jackie was supposed to call me not her. When my client answered Jackie immediately started scolding my senior client because my client had agreed to accept the 12x20 carport and it was already loaded on their truck and ready to ship out. Then I interjected... Jackie wouldn't allow me to talk at all. Eventually hung up on me. So I called back to talk to Jackie's boss about how my client was being treated. During my attempt to call, Jackie, then called back and wanted to speak with my client only. Not the individual that was 'yelling' at her. I am a veteran that suffers from severe hearing damage from listening to 5 inch cannons on my ship sound off regularly during my enlistment. I talk loud. But, because I damaged her fragile constitution and hurt her tender feelings I do apologize. But I will not stand by and let her scold my client for refusing delivery of an incorrect product she ordered that West Coast Metal Buildings incorrectly built. After all was said and done at the end of an excruciating 3 hour process, I paid my clients 25% restocking fee for the carport, a total of $504. Just to get these people out of her life for good. The original sales rep called my client later and stated the company has had a lot of trouble with Jackie in the past. Makes one wonder why she's still there. Buyer beware!