My horror story started in 2016 but I’ve literally been too pissed to even try to write it out. I’ll try and do the brief version, and I have screenshots proving all of this. They were great- until they had my money for my custom wedding set. Then they stopped responding. Kept asking for updates, pictures, anything, since their terms said you would need to approve the final design. The few times they said anything it was basically ‘please don’t pull your money we are working on it.’ Months went by. The deadline passed. My wedding rapidly approaches. I am finally forced to threaten them with a paypal dispute if they don’t give me a number to call. Frantic, they suddenly respond. When I call, a man answers and shovels excuses about someone being pregnant and says the ring is almost done. It’s about A WEEK before my wedding. He says he will send pics and ship it out, and he will give a discount. I’ve spent so much time crying by this point and there’s no time for finding another ring so I agree on the term that he will remake it for free if it’s not to my liking since I have no design approval opportunity now. The next two days and I have to threaten him AGAIN just to get pics. He sends me some blurry unset band pic and says it’s on the way. I got it a couple days before my wedding. It is NOT as I had wanted- the design is wrong and there are flaws all over the unfinished metal. I try my best to love it since it’s all I have. I’m so overwhelmed by this experience that I say nothing to the *** about remaking it. I’m too busy moving and being newly married to deal with it. Less than a year in, the POS literally falls apart in my hand with a small brush against a carpeted surface. I am in hysterics once again after trying to be content with my flawed product. I send them my whole story, with screenshots, and I am promptly lied to about what happened. I have to hand the sonversation to my husband because I am so *** angry. After sending more screenshots and demanding to speak to someone competent, the response we get is ‘rings aren’t made to last and our jewelry is delicate. We hold no responsibility for you ‘banging it’ so hard it broke.’ I threaten legal action, which I unfortunately had waived by not saying anything sooner. I’m told to ‘send them the ring.’ Knowing that they are full of *** and that people often don’t even get their rings back, I give up and take it to a real jeweler. They are stunned, and tell me that the *** design (which is part of what they changed from my original design) meant that the break was inevitable. They fixed, reinforced, and polished it so that it resembles something vaguely wearable and tell me it will not last forever. I am heartbroken and angry, and after two years I am posting to try and keep it from happening to anyone else. These people are not jewelers and have no idea how to make jewelry. They are liars and treat their customers like *** and will remove any negetive reviews to make themselves look good. DO NOT GIVE THESE *** YOUR MONEY.