I never heard back from Hasbro. Oddly enough i had called Target customer service several times before my (complaint) and they were of no help. But....since all this started the product was made available on their website. At which point i ordered the product (Plasma series Ecto 1 car) and am anxiously waiting to see if they deliver it to me. I can only assume the PissedConsumer platform brought this to Hasbro's attention who then fixed this issue with Target. User's recommendation: Use the PissedConsumer platform to help with your dilemna.