I was charged 27.59 on April 3 for yard work. On April 5, I texted and said I am not going to pay in advance for tshi not done. I get a message that they'll get back with me. Whatever. I send a message to them through the app that the yard was not done on April 6 but I was charged and presto! My yard gets done that day! My bush trim is April 28 and I was charged $56.00 on April 10. My yard trim is April 19 and I was charged $27.59 on April 10. I've got a screen shot of my app to prove it. I've got security cameras to prove when they come out. I have emailed and left my phone number for them to call me back. I've been waiting over a week for the next customer service representative to call me back. Fast chance in hell. Their boilermaker ‘policy' says they don't charge in advance. However, I'm on a first name basis with m y credit card so I file disputes and get the money back but why should I have to do that? There's a reason why this company has an F with the BBB.