I ordered an arrangement for my mother on 4/9/2021, to be delivered the same day. The arrangement never arrived. When I questioned this company, they insisted that the arrangement was delivered to the intended person. Unfortunately, that is when I realized that no delivery had been attempted. In order to deliver this arrangement, I left specific instructions for the delivery to be left with the receptionist. Due to Covid-19, anything being delivered to this particular place of business had to be dropped off at the front desk and the delivering business had to sign in - none of that took place. I even asked that they confirm whom the arrangement was left with and now nobody will respond to my emails. I asked for a rescheduled delivery or refund - no response. Will not use them again. User's recommendation: Do not use!