paid my monthly renewal service plan and you kept charging my card and i now have ZERO balance on my card! i had other bills to pay which now have late fees and no money on my card.am told i have to wait 30 days for a refund! you didnt have to wait 30 days,my payment was immediate.i would not use family mobile. they delete all funds from your account and will not refund y your money your money User's recommendation: do not use family mobile they are thieves.