I own and operate an automotive shop. In May 2017 I contacted TMI about interior for a customers 1970 Nova. Andrew the salesman took awhile but finally put a quote together and gave me a promise time of 4-8 weeks max. I pre paid the $6k for all the parts. I waited 8 weeks, contacted Andrew and immediately started getting the run around. Nothing but excuse after excuse, email after email. Another 2 months went by before I received any parts. Two of the parts I did receive were door panels that were missing essential pieces for install. I contacted them yet again and still the same excuses and empty promises to make it right. I even flew to Vegas to meet with them in person at SEMA. They once again promised to have my stuff within a couple weeks. Now another 3 months have past and still no parts. I have exchanged numerous emails and phone calls with everyone involved at TMI and have demanded a refund. The "manager" promised a credit a few weeks ago and I have not received that either or heard back from them. I will now be forced to proceed with legal action. This has put myself and my reputable business in a very negative relationship and financial burden with my customer!