HI I bought an arm rest at Mall of the South on the 19th March 2021, i asked if they help with the connection as it looked complicated an honest guy said he doesnt know it, we didnt even open it so i told him that ill try it myself at home. I tried it i even google how to connect it, i failed. On the 9th April 2021 i went to southgate Mall with my sister in law i asked her to accompany me cause i cant drive my hand is injured and i had to go and get new medication. i waited in a queue for so long just to get medication when i checked on their system i was number 11 i ended up leaving the queue cause it wasn't moving. i remembered about the arm rest that i bought in Mall of the South. I asked a lady on the tills to show me how to use it, we went to the section then i realized that one belt was not in the package . She then said i must take it to the store that i bought it. I asked her to call the manager, she asked me to follow her to the back . She came back and told me that the manager said the same thing, i repeatedly asked to see her. The manager came with a serious face. I explained my issue and the reason why i cant go there "IM INJURED AND I ASKED TO ACCOMPANIED ND I WS ALSO HERE FOR MY MEDICATION". The lady said NO. I asked for her name she said TSHIDI i asked her why do they have so many branches, so if i bought something in Durban then it gives me a problem must i go back to DURBAN and sort it out. What kind of service is this . I have retail experience of 15 years i don't remember telling a customer that especially this situations. She needs to be taught how to do customer service that's why her store is so dirty, she sits in the office while customers wait long at queue. REGARDS LERATO [protected]