Terrible experience. I was assured that an item would arrive in time for my son's birthday, and then informed less than 2 business days before his birthday that it was not available. (So no time to order elsewhere without paying exorbitant overnight shipping.) The second item I ordered was in stock but not shipped, and by then it would have arrived after his birthday. No acknowledgment whatsoever of the problem from Stuffed Safari, despite my repeating the situation over the phone and then sending a polite but dissatisfied email. I understand that maybe items get discontinued, but 1. don't assure someone that an item will arrive on time if you have not verified that this is possible, 2. if for some reason beyond your control an item is not available, give the customer adequate notice to order elsewhere, 3. if none of the above are possible and you can't deliver a child's birthday gift on time, give a genuine apology and make some attempt to remedy the situation, *before* the negative review!