He only allowed $13,000 for my trade-in, other dealers offered anywhere from $14,600 to $15,200. The reason I went through with purchase of the 2018 Highlander Plus was the fact I ran out time to look for other vehicle like the one that was there. He was very abusive by telling the salesman I was dealing with, that he could by cars like mine he could by for $11,000. When I ask the salesman if I might have a word with him, he said NO. So he showed me no respect as a Toyota customer which I have been for many years. I would NOT recommend Gastonia Toyota to my worst enemy.