My name is Paola Rodriguez (WES # 5060907). I payed WES services because I needed to validate my Master Diploma. At the beginning of july, I received an e-mail saying that everything was OK and that my report was supposed to be ready on August and that inmediately they were going to send it according to my instructions ( I had chosen standard mail delivery). Unfortunately, on last week, I realized that the Ecuadorian mail service went to bankrupt, so packages and documents sent are getting lost or returned. For this reason I wrote inmediately to inform this on july 14, asking to change the way of sending, and I did not expect the answers I received. First they told me I could not modify my application???, then they told me that if I want other copies I have to ask them at the web page??? and finally they told me that I could not ask for a change in delivery because the document was already sent. When I checked, the document had been sent on july 14 and I had been writing since july 12, and they had told me they were going to send on august. So, now, I will never receive my document!!! I am sending attached all the prooves.