We've had two radically different Bee Window experiences. Our first Bee's experience was excellent, when they installed 17 windows for us in 2017. My husband was living in the hospital, receiving two bone marrow transplants for blood cancer, and Bee's installers were conscientious and professional. However, our second Bee's experience - the installation of a front door in 2019 - was completely different. Installer Brad arrived late, without the second installer Bee's advised would be with us, told us he'd need 4 hours, and nearly 10 hours later, left the door improperly hung and popping open, our wallpaper ripped and ruined, the wrong baseboard molding, mismatched trim, our window treatments thrown in the lawn being rained on, and debris everywhere. I asked Brad to please let me know before he began demo work, so that my husband could leave the house for his safety - due to two bone marrow transplants and a limited immune system - and Brad forgot to do that. His apathy about our situation, and the improper installation were alarming. We called Bee's to express concern, and head installer Jim came out, agreed the door was not properly installed, and Bee's sent a second installer - Tyler - three weeks later to correct the problems. To his credit, Tyler was professional, conscientious, and did an excellent job. We were appreciative to Bee's, and eager to write a review thanking them for making things right ... until I overheard owner Pam Faerber on the phone with the installer, snarkily say, "So I hear you got to deal with quite a DOOZY of a customer today," followed by laughter. That did it for us. Any favorable review we might have written - or referrals we might have sent - are prevented by the unprofessionalism of the owner. We give credit to the second installer, who made things right, and to the head installer, who acknowledged the job had not been properly done the first time. It's unfortunate Ms. Faerber lacks the professionalism of her installers. Her mean-girl snark - directed to a customer who has had two transplants, and did not need the added stress of an improper installation - were regrettable, and certainly not designed to promote good will or repeat business.