Well, since I'm in the process of making flight arrangements for a trip to Australia, I've utilized the multi airline search engines to find the best deal on my international flights. I came across this website which boasts of a possible 70% savings over other ticketing/booking companies like cheaptickets.com etc... I entered my info and wow! I found a pretty darn good deal that would have saved about $200-$300 over all the other companies. Great! I was ready to book! Then I got a funny nagging gut feeling of impending doom and gloom so I decided to research them and check out any reviews and most importantly, check them with the Better Business Bureau. It wasn't pretty! The BBB rated this company with a grade F. (Works like our report card from school, folks. A-F with F being the kind of grade that would get you grounded and in summer school if you'd been sent home to Mom and Dad with it.) So, I checked out even more review sites and only saw maybe 4 reviews that were favorable. However, the BBB showed that in some cases, the company didn't even respond to the BBB complaint/inquiry. Seems the main problems with this company are hidden charges showing up on your credit card and costing you hundreds more dollars, etickets being improperly issued and not issued in some cases at all and very rude customer service when and if you're able to get someone to talk to you at all! To be fair, I will say I called and a representative answered promptly but still, the negative reviews say that you get the run around and one person was on the phone with them and it took 9 hours to get things straight and that they were hung up on several times.