I called and left them a message, they did not call back. Called again two days later and was lied to by the rep. He told me they had upgraded my order, which I knew was a lie because my order had already been in transit for days. When the flowers arrived three days late, they looked terrible. The roses were all brown and the bouquet looked like crap in general. After another email they promised to make things right, but never did. Save yourself allot of headaches and do not deal with this scam business.