I have never reviewed a website but felt inclined to do so for this one. I do not want anyone to have the same experience I did. I did not read any reviews before I used them and wish I had. Any of the reviews about the Ugg Australian style boots could have been mine as my experience was very similar to the ones I have read they are not exaggerating or quick tempered. Very frustrating experience. The customer service is very quick to respond but not to your specific issues. The e-mails are either a standard response or computer generated. I waited 6 weeks and numerous e-mails, they said they were going to refund me, then the order was sent ect. When I did finally get them they were the wrong size, the bag was incorrectly marked, and the quality was awful. I cannot even give you anything to compare it to as the quality was so cheap. Over all, poor customer service, poor quality of product, poor shipping time(6 weeks). Would NOT recommend this site.