One day I had to visit the branch to pay off my mortgage but I swear the traffic and my job did everything for me to be late. I called the branch and explained to them that I might be late for 10 minutes, and I was very surprised that they actually waited for me. By previously being a client of other banks in this area, I bet they would even close earlier rather than wait for me or other clients who need to cover some tasks the same day. Furthermore, their staff smiled at me and encouraged me to make it! Thank you guys so much, I do appreciate it, and would totally recommend your services to my friends, relatives, and even kids further one. You are what professionalism is called.