Perhaps your business too good, asking for the service upgrade for few days yet can't make it done. Should I consider other service providers? Here's my number: [protected]. Edit: 18/7 Look, you might think you are following your company SOP, but think about it, do you think this really helping your customer? By sending this email ask customer do something which has been done at the first place. What exactly do you need? Your service centre at Klang BBT One not even giving me any single thing but verbally ask for waiting their call. I wonder your head of customer service how he/she conduct their professional down to the team.