I purchased the Ultimate package from Alidropship on may 11, 2019 (receipt #1849-****) I paid $947 dollars. I also purchased add on services for the website(ultimate package) by Alidropship. The add on services I purchsed was purchased on May 11,2019 that cost me additional $298.00 dollars (receipt #1703-****). After spending a combied total of $1,245.00 dollars I was todl that my website would take anywhere from 18-30days to complete. Ekaterina Erzhigitova messaged me through skype to ket me know my website was complete. I had issues accessing the website, Ekaterina did not know how to help me, so I called Daria through the WhatsApp system, Daria works in another department for Alidropship to explain the situation. Daria said she could access my website, and would send me the information (passwords acess codes) and told me that she would pass my information on to the head of the department. Daria informed me that this area is not her deparemnt. I tried several times using the codes and passwords she gave me and still i could not access the website. i tried once more reaching out to Ekaterina, I also sent an email to Alena about the codes/passwords not working. she did not respond. So I created a review of my experince with Alidropship. The owner Yaroslav N. responed to my email, and gave me the correct access code?passwords, Yaroslav siad if i need any help with anything I should contact him. As I tried to explore my website I had more issues, so once again I reached out to Yaroslav and Ekaterina. The owner Yaroslav was upset that I did not remove my review based on my experince with Alidropship. Yaroslav became fustrated with my on going questions, and lack of under standing. Yaroslav explain that my support manager Ekaterina would be in touch with me through the skype system. I explained myself and expressed my fustration with my website and Alidropship customer service. I reached out to the live chatt system on my website about qusetions regaurding my website not working. i have yet to hear back from the live chat. I have recieved one email from Alena apologizing and offering no support. i sent several more emils explaining the issues and that i was not making progress with Ekaterina, Alena has never responed. Ekaterina informed me that she would be the one to help me and sent me links to webpages that are no longher in service. I explainedf to Ekaterina that the websiet was done incorrectly and i wanted it fixed with the support or a full refund. She informedf me that i would receive no reufund that she and her team worked hard. i tried to work on the website by myslef after that. I messaged her, and she told me she does not work weekends. I reached out for support on monday, and she refuses to help, I have not recieved the support with the $1245 dollar packeged I purchsed. Alidropship has provided false advertismnet, and now refuses fix the incorrect work on my website, as well as Not providing me the support that comes woth the package I purcshaed. I want a refund, this is not what I paid $1245 dollars for. I did not get what was promised with this Ultimate package and add on services. The fasle advertismnet is not acceptable.