I always have auto pay. My computer has been highjacked, My financial information is blocked. I know the problem was a keylogger from Russia. Virus scans can not locate the virus. When FPL bills my bank, payment will be rejected. I have spent too many hours trying to inform FPL of the situation. I tried to change the financial institution . FPL will not accept a Visa card. I have one checking account. FPL hides behind electronics. I have tried phone calls. On hold for a long time; then I was invited to leave a call back. Call back put me on hold for 20 minutes then broke the connection. I have tried phone prompts. Not one prompt matches the situation. I tried most of the prompts. I have been down uncountable rabbit holes with this system. Chat is so ridiculous it is a comedy. I am no longer laughing. This is a very large hole of unbelievable crap. This monopoly will stop my service, ruin my excellent credit before it make me enter a loony lock up.