Sheaths approached us with the itenary and post making payment. She stopped responded to us, we had call & email multiple times and also whatsapp her. Upon reaching phuket from bangalore on 27th dec'18, we waited nealy 1 hour for the rep to reach us and transfer us to hotel. We are asked to contact & co-ordinate with the rep / vendor. Anyhow we reached hotel. On 28th dec '18 as per itenary we are supposed to be picked up from our hotel to phi phi island at 7-7:15 am. It's 8:41 am and no one has picked up till now. Upon reaching the helpdesk they are giving silly excuses. We have reached the rep/vendor they told us wrong time communicated to us from trip factory and upon speaking later they told that we are not booked. We have been waiting for 2 hours now in lobby. Trip factory had created a group on telegram but no one has the decency to call us. They are giving speech's via messages only Is that what we have paid for to trip factory to do there job and coordinate with their vendors in thailand. Disgusting and pathetic service. We are still stuck here and no resolution from them.