My husband and I were looking to replace all four of our kitchen appliances. We had shopped multiple places and decided we would entertain purchasing from ApplianceSmart. We walk in and no body bothered to help us, we were the only ones in the store. We had to hunt someone down to help us. We decided on purchasing the suite of appliances by Samsung. We were told would be ready for delivery in 7 to 10 days. Plus this rep was telling us that he lost his son and he really needed the sale to pay for funeral costs. Is that appropriate?? I called multiple times and finally on day 20 I spoke to a different sales person who said that all our appliances were in and delivery would be contacting us with available dates. When I spoke to the deliver person, he said it was going to be another 7 days before they would deliver. I asked very nicely if it was possible to get them sooner as we had already waited over two weeks for them to arrive. He said to me, "what don't you understand about June 20th? He was rude and abusive and finally got our date set for the 20th. Delivery came and said they couldn't install our refrigerator because the opening wouldn't work for a french door refrigerator. So they never took it off the truck brought in our stove and microwave and set them on the floor. We asked about our dishwasher and they replied, "have no idea where it is"!!!! Seriously, then we asked them to install them as promised but they again replied, "we only deliver" and walked out!! We had to go back to the store and pick up our dishwasher ourselves and our sale rep said you were supposed to call Curt and set up a time for him to install your appliances. First time we heard that name and how can we contact him without a telephone number!! We ended up installing all our appliances ourselves!! Then we cut part of our counter top edge and our overhead cabinets so that our refrigerator would fit. We called and called and called and finally our rep said he would contact delivery to have our refrigerator delivered now that it would fit. NEVER returned our calls or text messages to confirm deliver day or time. Still waiting to hear from them. I spoke to the store manager who guaranteed we would have our refrigerator on Saturday. Will see. Terrible company terrible service don't buy from them run as fast as you can in the other direction!!!