My dad ordered a gift basket to celebrate with our family for our personal occasion. He lives overseas so I don't think he saw any reviews here, yelp, trust pilot or so. Anyways, he ordered a gift basket with premium wines that are worth $450 more than a month ago. (Jan 12, 2021). Today is Feb 19th and we haven't received the package yet. And in the tracking system, it says "unfulfilled, printing order". So I called them, goes straight to the voice message, emailed them - no response. I found the live chat on the website so I talked to one of the rep for the refund since it passed the delivery date, he/she says we don't do refund under our T&C. So I checked T&C and it does state that they don't do refund even it is their fault. Now they are saying, they will deliver as soon as possible but I really doubt it and I think we will never receive our package. So it is technically lost money. One thing they kept saying was, the "payment didn't go through". Even I showed the confirmation email they kept saying it is an order confirmation, not the payment confirmation. So when I got all the proof from the credit card company, they changed their words and said it hasn't "dispatched" yet. Since I am not the only person here with the same complaints, they will keep doing the same business as now to other new customers.