Account was past due due to winter time when it rains I don't work, I drive a cement truck. Got behind on account and when we got our income tax return we called to get the total amount oweing on account to bring the account current and up to date and was given total of, $2, 879.43 the payment was mailed 2 day priority to the payment center and the check cleared our account 4 days later and then a repo company comes to my home to repo the vehicle. They didn't take the vehicle due to the police was called out to our home, the police told them they can't take the vehicle. So I then call the first thing the next day to see why there were repo men at our home and they said that the total amount on account wasn't paid current that $125.73 was still owing on the account so we western union them the $125.73 and I was then told that it would be current. I get a email and letter in mail stating that our account is up to date and has a $00.00 balance till next month when the regular payment would be due again. Well 6 1/2 months later I haven't received 1 statement every monmth when I mailed in payment I had to write all information on a piece of paper and I requested that I nedd to be send statements and it is kinda hard to mail in a payment and no coupon /return slip to enclose with payment and even after doing that and calling and emailing that I haven't been getting my monthly statements I still to this day haven't received a statement. I was on the phone for 3 1/2 hours and online with live chat for 2 hours to get this straighten up because they were trying to tell me that the account balance was more then it was suspose to be. And how do I know if what i'm being told is true or not cause i've heard it all before and it comes back to me being told that I was misinformed and sorry that the account has a few fees due that are revolving and won't come off account unless paid and the told me that I fee was for a nsf fee of, $15.00 back in dec. Of 07 and a repo charge of, $84.00 back in feb of 08 and they never repoed the vehicle due to the repo company we know them and are mutal friends of friends of ours thats why they didn't repo the vehicle. And they tell me that the repo company sent them a bill for $84.00 fee for just driving out to the home. And anyways my point is that this company is scandalas and have terrible customer service and told one thing then 2 days later told you wer misinformed and that the information was incorrect and ten say that the zip code they have for our home was different then was I was giving them that may be why I haven't received statements and I said that funny I get the letters that are mailed to me saying that if there are any late fees on our account a one time special offer that 50 percent of those fees will be taken off acoount and waived and to call to take the offer and to set it all up and discussed and a letter stating that the account has a zero balance showing. This company is a terrible company to get a auto loan with don't do it even if your deperate for a auto loan wait and find another auto loan company and try to work another deal with some other company you'll regret doing business with this company trust me lookm at all the other complaints against this company and class action law suits.