I purchase products from this company back in May. I am so incredibly regretful to ever have given them my business. This morning a renewal was pending and immediately after seeing the charge I sent an email to cancel the order because their CS department wasn't open yet, i'm on EST time and they are pacific., never received an email before the autobill came up, nor received an email for a new order. According to the rep at the time of me sending my email in to cancel literally minutes after being charged there was already tracking number attached (wasn't mentioned in the email response they sent me) had I gotten an email prior I would have cancelled as I have to replace a whole AC system in my home and CANNOT afford this. The manager stated that I was not taking accountability for my order, 100% uncompassionate, creating more stress, and I could have either a 50% or an 80% refund after returning an order that I have yet to get confirmation for. This is a scam to not refund against their 100% satisfaction guarantee. Wish I would have read reviews before purchasing! Spoke with the VP and he stated that orders are shipped the second after charges are made, which is BS. They just do not want to process 100% refunds on cancellation orders.