I have called tech support 3 times. The Tech Support Reps are in the Philippines. Their English is SOOOO poor it is almost impossible to understand them. Last rep i spoke to, i had to ask him everything at least twice. Not only was his English poor, he also did not understand my questions. I spend a lot of time on hold. Then it continues with not being able to understand whe the rep was saying. Shame on you Pearson! At least give us some support staff that can understand us and speak English. xx xx xx xx xx x x xxx xxx x xxx xxx xxx xx xx xxx xx xxx xxx xxx x xxx xxxx xxx xxxx xx