​Taxi Ref: [protected] We booked a taxi service from our London home to Gatwick Airport last Saturday evening for Sunday morning. The taxi never showed up. There were no contact details on the confirmation email, neither for the taxi company nor for Booking.com customer service. We tried contacting Eagle Cars (the company indicated on the confirmation email) on the numbers we found on their website and there was no answer. This caused us a huge amount of stress as we had to find another way to get to the airport last minute, at 7 am on a Sunday morning. To our surprise, we were been charged for the service. I have tried to contact Booking by email first and 1 week has gone by without answer. I tried on their 24/7 phone number and after WAITING FOR 20 MINUTES I had to hang up. I have now called head the office on +[protected] and a lady said she would transfer me to the taxi department. After waiting for 15 minutes on an international call I had to hang up. I can provide with all phone logs if needed.