I started using Sure payroll this year for my church. They helped me set up the payroll, which is only slightly complicated (Pastors don't pay taxes, and pay was split between salary and housing allowance). When we got the W2's, they were wrong, one pastor had only salary no housing allowance in box 14, the other pastor 20 months out of 12 were missing from forms. I started the process to request revised forms, after 2 weeks someone got back to me, saying it could be 30 days before the resolution team got back to me. Now about 4 weeks later they finally did, and want me to pay to have the forms corrected and advise average timeframe is 4-6 weeks. PLUS I have to provide all information which is 1. Already in their system 2. Which I gave to first guy a month ago!