Update by user Aug 22, 2020 EVERYTIME I CALL I JUST GET THE RUN AROUND. YES WE ARE SENDING YOU A REPLACEMENT. WE CAN'T FIND YOUR FILE. SO I START ALL OVER AGAIN. Original review posted by user Aug 22, 2020 Tab over heated and screen cracked where it plugs in. When I picked the tablet up and unplugged it. It cracked from the plugin point all the way across the screen and the tablet was so hot it almost burned my fingers. User's recommendation: be careful.