I switched my business banking account to First Midwest from a different bank where we had been banking for 10 plus years due to some policy changes. No big deal! yet?. I have other accounts at First Midwest, but they are all managed on line, through ATM or by mail I had not been in the bank in several years. Unfortunately I had to go to the bank to pick up my business account checks and due to social distancing I had to go to the drive through. No customer service. First Midwest emphasizes that they care about their customers but the young lady at the drive up window was not customer friendly handed me an envelope that had been opened and was extremely curt. Needless to say she was young enough to be my granddaughter but her professionalism was sophomoric in the school yard funky. I waited at the window until I finished reviewing the content of the OPEN ENVELOPE. There were no other customers and there was no activity she never looked up and never came back to the window to confirm that everything was okay. I needed to make a decision about bring any other business to this bank or to this branch and that just won't happen. The first time I did business with First Midwest it was in my neighborhood and everyone there was terrific. This branch is in an area where I planned to buy a home and the customer service at this bank stinks. It's amazing how people treat you differently after they have your money in their hands. Well First Midwest might not be getting any more of mine. User's recommendation: This just isn't the bank for me. I've been with my Credit Union for 31 years and I think I will keep my business there. When people treat you like they are doing you a favor just remember they depend on your money to stay afloat.