mike mellors To: [protected]@britishgas.co.uk Mon, 20 Apr at 13:47 I was a breeze customer until my account was taken over by British Gas. I had a direct debit for £107.00 per month and my account was £293.86 in credit. That was at the end of December. After the take over by B G I tried to contact them to set up a direct debit and also see what my usage of gas and electricity was. I was told I would have to wait as sorting out the ex breeze customers was taking a long time. I believe now that delay was intentional for customers who had their credit balance moved to B G . It gave them the opportunity to use up that credit. During the period January to April I would have paid Breeze £321.00, except I would not have used that much energy. So I would still be in credit with them. I am now facing a bill of £ 367.72. This has taken all my credit plus an additional £73.86. They now need to refund me the difference which is £46.72