I was a customer of sudden link while a resident in Forney Texas. My wife and I were relocation to Tyler area due to work location. We closed our account last week of feburary, verified the final bill amount and how to ship equipment back. We boxed and shipped equipment back using the local UPS store750E US Hwy 80 Unit 200 Forney Texas 75126. We then contacted sudden link after we closed March 1st in Chandler, TX about new service at our new address. Then the problems started. They were not able to set up service on 1st trip out delaying our service another week. They came back set up our TV and internet, however the TV would not stay connected long enough to complete a program, it would continually state signal lost. We called repeatedly, and they made 7 plus service calls and were not able to correct the program. During this time We received April bill which had charges for Forney address included, called and notified that acount was closed and that we did not have the service any more we did not live there. Was told it was taken care off. May, same thing. Called again and the next bill instead of fees being removed, they added them on calling it a transfer fee. again called. We are also at this time still trying to get working TV service. The last service call was in June my husband was very ill and told them if they could not fix it we would just close the service. A manager called and said let us come back one more time we will wash out all amount owed and provide service for the next 3 months no charge. Since they had not been able to provide service since installation, there was no hope that anything would be different the next time. I explained I was going in for major surgery and was not up to the constant problems and for now just close the account. We did tell them after my husband returned from the hospital we might consider but nothing would be decided before surgery. The supervisior said he had to know by Friday. We said we cant do it. Now we have a bill with a missed apointment, the same day my husband had to be at UTSW to see the surgeon. I Dont know who made that appointment but I can assure you we did not. They also put a charge on there $595.00 equipment fee. All equipment is boxed and ready to send in. Trying to find a way to get a label to send it back. The web site takes you to a third party with security warnings. My husband had surgery the 28th day of June, we did not get home till after 7PM on Thursday July 1st. At the time of this writting, I have decided to take the equipment to address on Broadway in Tyler and attempt to return equipment there. Respectfully Sheryl and Norman Aderholt, PO Box 6838 Chandler, TX 75758