25 Jun, 2021 → by ClaimboUser708965
Subscription with a surprise VAT!!
3
I recently renewed my "Complete" MyHeritage account. The advertised price on the website was $74.75 as I had received a special deal. I entered my creditcard details and it was accepted. When I received my emailed receipt - I was charged as You were charged "$74.75 + $12.71 VAT" There was NO FOREWARNING that I was to be charged a VAT of $12.71. This is the 2nd time that MyHeritage has behaved unethically - helping themselves to my creditcard. The first was several months ago when they scooped in a took $300 with no warning - a subscription renewal. I noticed this time that their clients are FORCED to accept the fact that renewal is automatic. It took me a month to get reimbursed and only after I spent an hour on the phone and spoke with at least a half dozen people. Now - I took their offer and they screwed me again: stealing $12.71 that was not advertised in advance. This is unethical to take money without giving prior notice. They are guilty on two charges now. I think that these people should rethink their ethical commitments to their clients and be honest and up front about their business practices. Dan