July 2, 2021 made initial call for service of air conditioner. Left Coast Air was assigned. They had to be recalled to our home 6 additional times. Dispatch#[protected], #[protected], [protected], [protected], [protected] and [protected]. This recurring issue was reassigned to Left Coast Air who was never able to diagnosis the issue. Over a period of one month and multiple visits to our home, Left Coast replaced the fan and thermostat which never remedied the issue. On August 5, 2021 I insisted we needed another contractor and was told that couldn't be done. Therefore, another recall #[protected] was issued to Left Coast Air. Left Coast never called or answered my detailed voice mail. We had an infant coming home from NICU and disparately needed the air to work. On August 12, 2021, I reported to AHS that I want to cancel the policy and Left Coast Air was not welcomed on our property as they had to fix the issue and most importantly never even called after the last recall and ignored my messages. The AHS receptionist insisted another contractor could fix the issue. I reminded him that I was told on August 5th that could NOT be done. However, another contractor was in fact assigned; Right Tech Heating & Air dispatch #[protected]. Was told by AHS due to the emergency with an infant in the house the service call would be within 4 hours. Immediately received a call from Right Tech that they do NOT service our area as we are too far away. Right Tech closed the service request. I had no choice but to hire an independent contractor. The independent contractor diagnosed the issue at 9:00 a.m. on August 13 as an inoperable "contact relay switch". He immediately obtained the part and I paid $180. This is an unacceptable situation when AHS gets paid via an automatic withdrawal from my bank account yet does NOT provide the needed services.