My stepdaughter's school closed on March 20th due to the developments of COVID-19. The following week we attempted to reach Music and Arts to return her instrument, only to learn the store had closed. We made several attempts to reach the store, including going by in person, but was never able to reach anyone. We were billed for the month's of April and May, though the company knew school's were closed. I was finally informed by a friend that the store had relocated and where to go. There was NEVER any communication on behalf of the company to inform people of the relocation and their voice recording indicated the voicemail was full. Several emails were sent to Music and Arts, but never responded to. I personally emailed Anthony, who's listed on their homepage, but it was not until I found the store that I was able to speak to him. He CLAIMED that he was just returning to work and was trying to get up to speed. I showed him my cell phone and the numerous times I'd called to no avail. I even called while with him and PROVED the calls were going to an unmonitored voicemail. He apologized but said he could not issue a refund for the 2 months we had been charged while school was out. He gave me a number to customer service, in which spoke with a rep who told me she would reach out to the District Manager and personally call me back within 48 hours. This call took place in Mid May. To date, she has STILL not called me back. I made an additional call in which ANOTHER rep said she saw nothing of the previous call and could only open a case for me. She provided me a case # and assured me someone would call within a week. AGAIN, NO-ONE has called. It's disturbing that a company would not provide ANY information as to the state of the company and how returns could be done, but find it OK to continue to charge you. The level of professionalism displayed by this company is DEPLORABLE and I will NEVER do business with them again or recommend them to ANYONE. User's recommendation: STAY AWAY!!!!