This last Sunday June 27th mid afternoon, I witnessed a horrible interaction between one of your employees and a store customer. I happen to know the customer as she herself is an employee in the retail customer service business. Over the years I have dealt with her many times. She is a kind, knowledgably, professional!!. She is an immigrant who may at times not be able to express herself comfortably in English. Your employee in question exploded at this customer with an obvious anger management problem. Most of your large store would have heard the outburst...I was several hundred feet away, heard it and witnessed the tail end. Your manager on duty at the time did call the employee into his office. 10 minutes later she was on the floor again and yet again I heard go after a customer, but nothing like what I witnessed the first time. I do not understand why this employee was not sent home ( with or with out pay depending on your policies). This store is known locally for this terrible type of employee interactions with customers. I stay away from this store. Only reason I was there due to it having the item I needed, last one i stock locally. I normally shop at the store at Markham South / east...at Markham rd and 14th. Further to go, BUT far better service. Your staff is in desperate need of training at this Stouffville outlet...possibly starting with the managers. The shame of course is someone has invested I assume millions in this operation. If required I can be contacted at [protected]. [protected]@gmail.com Ron LeRadza