My 16 year old son was in store #3679 on 9/1 at approximately 7:20am to purchase a drink. He was checking out and was having trouble with his card and commented that he put in the correct PIN number and the clerk called him a "smart [censored]". My husband went in to ask the clerk if she called him that and she proceeded to curse at him using the "F-word" repeatedly and used racial slurs against me. Additionally she took off her mask as she approached him putting him at risk and ignoring their own company policy. I went in the next day to ask for the managers name and number and they said they don't have to give us anything. There was a 800 number posted on the wall which doesn't work. Nothing on their corporate website so we have no recourse. We filed a complaint with the police. We called the regional director Chris Hughes and cannot get a call back.