I was scammed too! They claim they've never received my gold and its been 30 days. I wrote down their tracking number like instructed but they say its never made it to them...funny how that works you are at their mercy. I wish I would have read this website before sending, as there are alot of us out here whose packages were "never received" yet they make it sound so easy and simple and a no worry process. Unfortunatley if it hadnt been for this financial crisis I am in (like most people) I wouldnt have ever thought twice about selling my jewelery. Do not trust this company!