On Wednesday, September 7, 2011, I ordered a crown & scepter for my daughter's sweet 16. I paid for two fed ex. Of course the company charged my credit card right away. Saturday, September 10, no item. I called the company. Left over a dozen messsages and no response. I called every day until finally, on Wednesday the 14, I get a call back from Delle. She said she wa out of office and did not know what happened. But she assured me that the item was delivered on Monday, the 12 and I should have be receiving it either the 14, no later than the 15. My daughter's event was the 16. She assured me that it would be on time. I asked her for a tracking number, and Delle responded that she had none. funny, I always get a tracking number for any order I place with other companies. I asked her for a refund for the fed Ex charge. She said her company does not offer that. Funny, her web site gives you that obtion at check out. I demanded the refund for the fed ex. She finally said she would take care of it. Well, my daughter's event came, and NO CROWN NO SCEPTER. My child's birthday was ruin.