On Monday 2021 at about 18:35, I bought a burger to the value of R80.90 I was assisted by Nthabiseng the manager of Steers in Nigel Gauteng South Africa. I paid using my Capitec bank card, she swiped my card once then she swiped for the second time, I then asked her what if the transaction took twice, she responded with attitude that I will have to come back again. I left steers. On my way back to collect my order I checked my online banking app and I noticed that the transaction took double the amount of the burger, which means I paid for two burgers. I went inside and I found her, I then informed her that the transaction took double the amount. She was extremely rude, she even told me that it's not her fault it's the machine's fault. I asked for the manager, she responded with an attitude and said she is the manager. She did not apologize for the inconvenience and the extra bank charges she caused me, instead she was defensive and rude. I am extremely disappointed with the worst service I received from Nthabiseng. I want her to be reprimanded. My email address is [protected]@gmail.com I hope to get a response as soon as possible