Beware. Citizens One sends out advertisements for so called "prequalified" personal loans and is guilty of false advertisement. This is because they have no intention of actually lending any money. They are basically running a scam to gain your financial information. I received one of these prequalified invitations to apply for a loan at a certain low interest rate, which I should have qualified for because my credit is excellent. I was initially approved for a loan under $14,000. However, the interest rate was considerably higher than what was advertised (bait and switch scam). I should have known then that something wasn't right. However, I continued and spoke with a customer service agent who walked me through the steps of signing a promissory note, truth in lending act, and linking my bank account for disbursement of funds and so that my payment could be deducted from my checking out. The last thing I heard from them was a missed cell phone call that went to my voice mail concerning verification of the loan to see if it was really me who applied. Then all communication with Citizens One ceased. I received no emails and no funds were ever deposited to my account. You can't contact the verification department so I called customer service only to be told by some of the rudest employees I have ever encountered that they have changed their mind and have decided to turn down the loan. And here is the real kicker... they refuse to tell me why! They said a rejection letter will be sent out in about a month. So how much sense does this actually make? Why is it an acceptable business practice to approve a loan, stop communicating with the customer, and then turn the loan down with no notice? Also, my credit score is in the 740s with an excellent and well established payment history, I make good money, and I even have a mortgage with Citizens One, which I am always on time with my payments. I wasn't asking for a lot of money and the terms were short. I should have been the ideal candidate for this loan but was turned down anyway after first being approved. I also see that there are numerous accounts from others online who have fallen victim to this same scam. If you see any of these advertisements in the mail from Citizens One, THROW THEM AWAY! Citizens One has the responsibility to cease with the publication of such false advertising, to engage in more ethical business practices, and to make better and more informed decisions when it comes to approving personal loans. Because of this recent fiasco with Citizens One, I am currently seeking to refinance my mortgage with another lender because I believe that if a company cannot properly handle personal loans, they most assuredly cannot manage an escrow.