I CALLED JENN AIR SO-CALLED CUSOMER "SERVICE" # TO COMPLAIN ABOUT A DIFFICULT TO DESCRIBE PROBLEM AND WAS MET WITH AN AUTOMATED "OPERATOR". THIS PRACTICE SAYS LOUD & CLEAR THAT JENN AIR DOES NOT VALUE ITS CUSTOMERS & DOES NOT WANT TO HEAR WHAT WE HAVE TO SAY. I COULDN'T EVEN GET IT TO UNDERSTAND MY LAST NAME OR GET ME TO A LIVE OPERATOR. DON'T BUY JENN AIR!!! I EVEN TRIED TO EMAIL THEM USING THOSE STUPID ONLINE FORMS COMPANIES USE TO PREVENT US FROM KNOWING THEIR EMAIL ADDRESS OR HAVING A COPY OF OUR OWN COMMUNICATION TO THEM, & IT DIDN'T EVEN WORK. DON'T BUY JENN AIR!!