I work for the department of health and my job is to link patients who are out of care to Star clinic. My name is Kanna Raj There is one female front desk receptionist (Christin) who looks after the scheduling the patients — and she behaves very rude to me-whenever I call and I tell my name — she keeps on hold for a long time, and after having been tortured like this I decided to spell out the patient's name and ask for an appointment - and this methodology used to work. Now she realized that I was calling and she started acting out. What is more important for me is my patient needs an appointment and I don't need any argument with any staff and I am helping the hospital in increasing the OPD strength and that way you get paid and the patient is also linked.. This lady Christin need not advice me as to what I should do???