This the letter I wrote to Bruce Stewart, President of Direct Energy: "During December ’18 and January ’19, two of your sales reps came to my home every night harassing my husband into switching our gas and electric accounts to Direct Energy. My husband is not the account holder, so I don’t understand how your reps could switch the account on the word of someone who is not the account holder. The reps never came when I was home. My husband was tired of being harassed so he agreed to switch the accounts just to stop the reps from coming. He felt pressured to switch based on the lies your reps told him. Your reps told him at least 3 lies: •That the City of Linden sent them – this is not true, I contacted the Mayor of Linden and he does not know who Direct Energy is. The City uses Elizabethtown Gas and PSEG. •That he had no choice but to switch – not true. They said our neighbors had switched. While that may be true - I don’t care what my neighbors are doing. Plus, my neighbors were no doubt harassed and told the same lies. •That we would not get 2 bills – we ARE getting 2 bills: One from Elizabethtown Gas and one from Direct Energy. I do not want two bills for the same service. I only want to pay one company. I called your company yesterday. The rep did close my account and said he would send us a $100 check so that we can pay Direct Energy. This is ridiculous! Why do I have to get a check then turn around and pay Direct Energy – why can’t you just credit my account for all charges incurred and zero out the balance? I will hold onto the bills and $100 check until I hear from you. Also, why will it take 3-4 weeks! to get the check? I was also threatened that the account will be sent to a collection agency. I never authorized the switch to Direct Energy. How can you send an unauthorized account to collection? The rep told me that this is not how Direct Energy does business. It’s EXACTLY how Direct Energy does business or I would not be writing this letter."