Made a bet for top 5 (first day) for the Players Championship. My player tied for fifth and the bet was shown as "lost". On the betting ticket it states "all ties are paid in full". I appealed and was sent this email...was not able to contact a live person. Thanks for contacting Bovada Customer Service. We took our time to review your account and we found that then REF# [protected] was correctly settled because a golfer's World Ranking is obtained by dividing their points total by the number of events they have played, which gives their average. Players are then ranked according to their average, highest first. In this case the bet is for the first 5 of round 1. The first 5 positions at the top of the list. But this golfer finished in position 30 even though he is a rank 5. We're available to help 24/7 if you need anything else. I have made other bets with them and have been satisfied up until now. Thanks.