**WARNING** This is a shady/scam company! Went online on a Saturday and placed an order for a spa cover. Called on Monday to get a timeline, was told it would be 20-24 weeks! I clarified that it would be 4-5 MONTHS. I asked to cancel my order and was told I would get a confirmation cancellation email. By Weds, I still hadn't received an email, they asked me to send them an email to cancel. I sent an email the same day, two weeks later I received a confirmation email and was told I was being charged $150 cancellation fee because the order wasn't cancelled with 24 hours. A month and a half later, I still hadn't received any credit. Have now had to spend weeks disputing the charge with my credit card company and going through the process. Ordered another cover through The Spa Guy, was a little more than the cost of the original one BUT have excellent communication with them with updates as to when my order is coming. **DON'T GET SCAMMED, order from someone else.**