I am writing to explain the terrible conditions my wife and I experienced at Sonesta Maho St Maarteen. The first and foremost is the fact we had NO HOT WATER, five days out of seven, there were many complaints at the front desk, you could wait on line 40 minutes to be heard with NO SATISFACTION. Our second biggest complaint was there were NO chairs on the beach to sit in we went on vacation to be on the BEACH not the pool at our age sitting on a towel is just not acceptable, this is suppose to be a BEACH RESORT ALL INCLUSIVE. This made us go out daily to visit different beaches and we paid $25.00 dollars for two chairs daily. On one day there were no clean towels available at about 5pm we missed our dinner reservation waiting to shower with cold water because we had nothing to dry ourselves with. The service and attitude of most employees is subpar. We will now find a new place to stay when visiting St Maarteen. The help also forgot to give us a certain paper when we went across the street for COVID testing we had to bump back in the line, while I ran back to the hotel to get necessary papers. I think Sonesta or Cheap Carribean owes us a monetary credit for this hellcation. Cordially yours, John Giaccio